Project Multiplex Cinema
Client: Multiplex Cinema
Industry: entertainment (cinema network)
Objective: development of a CRM platform and marketing automation
Users: ~30
Duration: ~400 hours
My Role: business analyst / solution architect
Expertise: Business Process Design, Low-Code Development, Integration Architecture, Data Modeling, Marketing Automation, ETL & Data Consolidation, Customer Segmentation Models, Loyalty Program Architecture, API Integration, Reporting & Dashboarding
Project Description
A CRM platform was developed to manage sales, marketing activities, and the loyalty program. The system consolidated data from multiple sources (POS system, mobile application, website, loyalty program) and automated key processing flows, including transaction synchronization, customer segmentation, creation of marketing target groups, and reporting preparation.
The solution enabled targeted marketing campaigns, reduced manual workload for the marketing team, and significantly improved the efficiency of operational processes across the cinema network.
Project # Arzinger Law Firm
Client: Arzinger Law Firm
Industry: Legal consulting
Objective: Automation of contract workflows, project management, and financial processes
Users: ~70
Duration: ~500 hours
My Role: Business Analyst / Project Manager
Expertise: Business Process Modeling (BPMN 2.0), Contract Lifecycle Management, Financial Operations Automation, Billing & Invoicing Workflow, Document Flow Automation, Legal Case Management, CRM Architecture, Data Modeling, Reporting & Dashboarding, Low-Code Development, API Integration Architecture.
Project Description:
A CRM platform was developed to manage legal projects, contracts, approvals, and financial operations. The system ensured transparent collaboration between departments and clients, reduced the time required to prepare legal documentation, automated billing and financial reporting, and streamlined the firm’s core operational processes.
Project # Bayer
Client: Bayer
Industry: pharmaceuticals
Objective: automation of sales processes and field force operations
Users: ~100
Duration: 180 hours
My Role: Business Analyst
Expertise:
Sales Automation, Territory Planning, Field Force Management, Reporting & Dashboarding, Data Migration Architecture, Low-Code Development, Activity Planning Workflow, KPI Tracking, CRM Customization
Project Description
A CRM module was implemented to manage sales processes, plan medical representatives’ activities, and collect field data. A comprehensive territorial planning model was developed, enabling automated routing and daily task scheduling for field specialists. A centralized KPI reporting system was introduced, providing transparent performance tracking and improving the efficiency of field operations and sales management.
Additionally, a full data migration cycle was completed: the data transfer architecture, cleansing, and structuring were prepared, enabling the client to transition to the new system without any loss of historical information. The team was trained, and user documentation was developed to ensure fast and smooth adoption of the platform.
Project # Metal Holding
Client: Metal Holding
Industry: metallurgy and industrial production
Objective: automation of sales operations, contract workflows, and credit limit management
Users: ~100
Duration: 250 hours
My Role: Project Manager
Expertise:
Sales Workflow Design, Contract Automation, Credit Limit Management, Data Architecture, Data Migration, API Integrations, Financial Control Automation, Approval Workflow Design, Reporting & Dashboarding, Low-Code Development, Order Management Automation
Project Description
A CRM system was developed to manage corporate clients, commercial proposals, and contract workflows. The full sales cycle was automated — from lead generation to contract approval and order creation. Real-time credit limit control was implemented, including risk-based blocking and approval workflows for limit exceedances.
A unified data architecture was designed, followed by the migration of historical records from multiple sources into a single consolidated system. Integration with the ERP platform enabled synchronization of customer information, pricing, stock levels, and financial indicators.
A multi-level approval process was introduced for contracts, order requests, and credit limit adjustments, along with analytical dashboards for financial control, sales performance, and receivables. The solution significantly reduced manual work within the sales and finance departments and improved transparency across all stages of customer operations.
Project # Business Ombudsman Council
Client: Business Ombudsman Council
Industry: government and public sector
Objective: automation of case processing and cross-department collaboration
Users: ~150
Duration: 350 hours
My Role: Business Analyst / Project Lead
Expertise:
Case Management, Workflow Automation, Document Flow & Archiving, Cross-Department Collaboration, Web Reporting Integration, Integration Architecture, BI & Reporting, Low-Code Development, Compliance Workflow Design
Project Description
A CRM platform was implemented to centralize case handling, complaint management, and task execution control within a government institution. Complex cross-department workflows were automated, including case routing, approval processes, and document handling procedures.
Integrations were developed with external services, document editors, and the organization’s web platform to enable automatic public reporting. CRM data is consolidated, validated, and published as web reports on the official website without manual involvement.
A structured system for document storage, consolidation, and long-term archiving was introduced. The solution enabled efficient processing of a large volume of citizen inquiries, reduced operational load on the institution, and significantly increased transparency and accountability.
Project # STEK
Сlient: STEK
Industry: product distribution
Objective: automation of sales operations and service management
Users: ~360
Duration: 460 hours
My Role: Business Analyst
Expertise:
Sales Automation, End-to-End Order Management, Service Management, Call Center Workflow, ERP & Warehouse Sync, Data Modeling, Low-Code Development, Approval Workflow, Reporting & Dashboarding
Project Description
A CRM system was implemented to manage sales, order processing, shipments, and service requests. An end-to-end sales process was introduced, enabling automated creation and handling of orders, including optimized workflows for field representatives. Integration with accounting and warehouse systems ensured synchronized product data, stock levels, and financial transactions.
A centralized service management module was developed to support request handling, visit planning, SLA tracking, escalations, and operational analytics. A unified data model and reporting tools were created to monitor sales performance, service operations, and field team efficiency. The solution reduced operational costs and significantly improved the speed of customer request processing.
Project # Anga Travel
Client: Anga Travel
Industry: Tourism
Objective: automation of tour sales and order management
Users: ~70
Duration: 470 hours
My Role: Business Analyst
Expertise:
Product Catalog Architecture, Tour Package Engine, Booking Workflow, Order Management, Website Sync, Financial Tracking & Cost Modeling, Reporting & Dashboarding, Low-Code Development, Data Modeling, Contract Automation
Project Description
A comprehensive operational platform for a tour operator was developed, featuring a structured tour catalog, booking management, contract handling, and full integration with the company’s website. The system enables tour creation and packaging, cost calculation, margin analysis, and real-time financial visibility, while fully automating the booking and order-generation processes.
Financial modules were implemented to support expense tracking, PnL reporting, and profitability analysis of tour packages. Website integration ensures real-time synchronization of tours, availability, and booking statuses.
The solution significantly reduced manual operations, improved data accuracy and transparency, and enhanced overall efficiency across sales, booking workflows, and financial control.
Project # BCD Travel
Client: BCD Travel
Industry: Travel
Objective: automation of pricing, booking workflows and financial operations
Users: ~150
Duration: 600 hours
My Role: Solution Architect / Project Lead
Expertise:
Complex Workflows, Pricing Rules, BSP Integration, Financial Automation, GDS Integrations, ERP Accounting Integrations, Data Migration & Consolidation, Reporting & Dashboarding, Financihjal Cost Engine (PnL Logic), Low-Code Development
Project Description
A comprehensive CRM platform was implemented to manage corporate travel requests, pricing models, routing, and financial settlements. The project included integrations with international travel consolidators, ticket booking systems, GDS platforms, the client’s ERP/accounting system, and several internal services.
A large-scale data migration was carried out, including data consolidation, structuring and unification across all integrated sources. A financial processing engine and cost calculator were developed to support complex pricing scenarios based on consolidated tariffs, fees, commissions and rule-based pricing logic.
The system enabled automated booking workflows, real-time synchronization with external platforms, financial reporting, and full transparency across all stages of the corporate travel-management lifecycle.
Project # DeNovo
Client: DeNovo
Industry: cloud infrastructure and data centers
Objective: automation of commercial and operational processes
Users: ~100
Duration: 400 hours
My Role: business analyst / solution architect
Expertise: Lead-to-Cash, Proposal Automation, Contract Workflow, Integration Architecture, Low-Code Development, BPMN Process Modeling, SLA Management, Service Desk Automation, Secure Internal Platforms
Project Description
A comprehensive CRM ecosystem was implemented to manage leads, proposals, contracts, and financial operations, along with a service platform supporting SLA-based request processing for internal and external stakeholders. BPMN-based process models were developed with end-to-end low-code workflows, and a secure internal environment was created for operational tasks. The solution improved transparency, reduced processing time, strengthened operational security, and enhanced coordination between commercial and technical teams.
Project # DEZEGA
Client: DEZEGA
Industry: industrial manufacturing
Objective: automation of production and service processes
Users: ~70
Duration: ~270 hours
My Role: business analyst / solution architect
Expertise: Production Planning, Order Management, Warehouse Sync, Service Automation, Sales Workflow, Cross-Sell & Up-Sell Processes, Low-Code Development, Product Architecture Modeling, Data Enrichment Integrations
Project Description
A CRM system was implemented to manage production operations, warehouse activities, service requests, and warranty processes. Sales, cross-sell, and up-sell workflows were configured and distributed across regions and teams. A complex product architecture was designed, low-code workflows were built, and the solution was integrated with an external publication system for data enrichment, ensuring consistent and up-to-date information across all operational modules.
The company gained a structured and flexible system for managing sales and fulfillment across different regions, a reliable stock database for commercial operations, and a unified source of accurate product information. This significantly improved the efficiency of the sales department and enhanced the quality of product presentations for clients.
Project # Johnson & Johnson
Client: Johnson & Johnson
Industry: FMCG / cosmetics
Objective: automation of distributor and supplier management
Users: ~17
Duration: 170 hours
My Role: business analyst
Expertise: Supplier Management, Contract Automation, Product Catalog Architecture, Distributor Workflow, Reporting & Dashboarding, Low-Code Development, Data Synchronization, Pricing & Conditions Management
Project Description
A CRM module was implemented to manage suppliers, product catalog structures, distributors, and partner contracts, including approval workflows, product data synchronization, and automated contract documentation generation. A centralized data structure was developed along with low-code processes for supplier interactions and compliance control.
The company gained a single source of truth for product and partner information, transparent oversight of distributor operations, faster contract approvals, and consolidated reporting for supply analysis and partner performance evaluation.
Project # Ural Airlines
Client: Ural Airlines
Industry: aviation
Objective: automation of transaction processing, reporting, and loyalty management
Users: ~60
Duration: ~220 hours
My Role: project lead
Expertise: GDS Integration, Loyalty Management, Transaction Processing, Reporting & Dashboarding, Data Consolidation, Low-Code Development, Pricing & Miles Calculation Logic, Customer Segmentation
Project Description
A CRM system was implemented to manage transaction processing, loyalty program operations, GDS synchronization, and analytical reporting. The solution consolidated ticketing data, flight parameters, and loyalty activity, including the accumulation and redemption of bonus miles. Algorithms for loyalty calculation were configured, along with transaction processing workflows, integrations with internal and external systems, and low-code logic supporting a high volume of operational events.
Project # TEST
Client: Johnson & Johnson
Industry: FMCG / cosmetics
Objective: automation of distributor and supplier management
Users: ~17
Duration: 170 hours
My Role: business analyst
Expertise: Supplier Management, Contract Automation, Product Catalog Architecture, Distributor Workflow, Reporting & Dashboarding, Low-Code Development, Data Synchronization, Pricing & Conditions Management
Project Description
A CRM module was implemented to manage suppliers, product catalog structures, distributors, and partner contracts, including approval workflows, product data synchronization, and automated contract documentation generation. A centralized data structure was developed along with low-code processes for supplier interactions and compliance control.
The company gained a single source of truth for product and partner information, transparent oversight of distributor operations, faster contract approvals, and consolidated reporting for supply analysis and partner performance evaluation.
Project # TEST 1
Client: Johnson & Johnson
Industry: FMCG / cosmetics
Objective: automation of distributor and supplier management
Users: ~17
Duration: 170 hours
My Role: business analyst
Expertise: Supplier Management, Contract Automation, Product Catalog Architecture, Distributor Workflow, Reporting & Dashboarding, Low-Code Development, Data Synchronization, Pricing & Conditions Management
Project Description
A CRM module was implemented to manage suppliers, product catalog structures, distributors, and partner contracts, including approval workflows, product data synchronization, and automated contract documentation generation. A centralized data structure was developed along with low-code processes for supplier interactions and compliance control.
The company gained a single source of truth for product and partner information, transparent oversight of distributor operations, faster contract approvals, and consolidated reporting for supply analysis and partner performance evaluation.